Some of these publications are available in PDF. A viewer programme called Adobe Acrobat is required to view and print PDF files and a free copy can be downloaded from the Adobe Website if required.
Survey of Business Customers undertaken in June 2006 by Ipsos MORI
Since 1997, Public Service organisations have been producing Customer Action Plans to assist them in improving the way they deliver services to their customers. This has proven to be a big success and to further develop this process, the Customer Charter Initiative was launched in 2002. This initiative not only provides customers with a clear and unambiguous statement of the level of service they can expect but also includes a framework that allows us to measure and improve the quality of services provided and to report this publicly.
Ipsos MORI was commissioned by the Public Service Modernisation (PSM) Division of the Department of the Taoiseach in February 2008 to conduct a survey of members of the general public to determine levels of satisfaction with the customer services provided by Civil Service Departments and Offices, and attitudes to the Civil Service among the general public.