Some of these publications are available in PDF. A viewer programme called Adobe Acrobat is required to view and print PDF files and a free copy can be downloaded from the Adobe Website if required.
A report to assist Departments MIF Project Teams and Performance Indicator Groups by giving examples of good practice in the civil service and public sector in Ireland, and describing some international approaches to performance indicators. The Report also repeats guidance already given to Departments/Offices in 2001 on preparation of performance indicators.
Ipsos MRBI and Amárach Research were commissioned in Autumn 2009 by the TPS Programme Office, Department of the Taoiseach, to conduct surveys of the general public and businesses to determine levels of satisfaction with the services provided by the Civil Service Departments and Offices
This Report first sets out the conclusions of the MIF Training Group following its analysis of MIF Training Needs conducted in Spring 2003. It also recommends training for middle and senior management, staff in Accounts / Finance areas and MIF Project Teams. Suggested timings for key training interventions, together with proposed course content and other details, are set out in Grids from which MIF Project Teams and Training Officers in Departments can draw when they are constructing their Departmental MIF Training Plans.
Proposals for the MIF were approved by the Government in July 1999. It is intended that every Department will have a system of regular management reporting to inform decision-making regarding the allocation and use of resources. Management reports should contain performance information, both financial and non-financial, as required, alongside other management information from other office systems.
An Evaluation of Customer Action Plans (2001 - 2004) of Government Departments and Offices, prepared for the Public Service Modernisation Division of the Department of the Taoiseach by Dr. Patrick Butler, School of Business Studies, TCD. Published April 2002.
The research report on 'Equality/Diversity and Quality Customer Service' by Dr Jane Pillinger was commissioned under the aegis of the Quality Customer Service (QCS) Working Group. This report complements the 'Support Pack on the Equality/Diversity Aspects of Quality Customer Service for the Civil and Public Service' which issued in early 2001.
Results of the survey on 'Business and Public Attitudes Towards the Irish Civil Service', prepared for the Public Service Modernisation Division of the Department of the Taoiseach by Lansdowne Market Research Ltd. January 2003.
The Second Report to Government of the Co-ordinating Group of Secretaries is better known by the title 'Delivering Better Government' (DBG). Published in May 1996, DBG is the policy document that set out in detail the framework necessary to support the implementation of the Strategic Management Initiative, the programme of change for the Civil Service.
Report by PA Consulting Group on the progress of the Civil Service change and modernisation programme, the Strategic Management Initiative, since its launch in 1994. The final report was presented to the Government and published in March 2002.
In November 2006, the Government commissioned Fitzpatrick Associates, Economic Consultants to undertake a comprehensive review of the Customer Charter process in the Irish Civil Service. The evaluation reviewed all elements of the Charter process since its introduction and focussed on the extent to which the Customer Charters were fulfilling their objectives and sought to identify the benefits accruing as a result. The report contains a set of 10 key recommendations intended to inform the next phase of development of Customer Charters and the future of the Quality Customer Service initiative as a whole.